Full Day Programme
Duration : 6.5 hours
Accreditation : 6 CPD
Costs for an in-house course
Face to face Maximum 12 - £850

Duration : 13 Hours over 2 days Accreditation : 12 CPD

Venue: online or face to face 

This course is for anyone who might be involved in conducting investigations in healthcare. The focus of the course is the implementation of the new Patient Incident Response Framework (PSIRF) and has a very practical approach to learn the skills required to undertake a System Based Investigation

The course follows and endorses current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice approach(es) to systems based PSIIs and is based around case scenarios and on developing the practical skills required to undertake investigations whilst considering Human Factors and supporting families and staff as well as service users.

Duration: 4 Hours (if learners have a current Basic Life Support Certificate)  Maximum 12
Duration; 6.5 Hours (if learners do NOT have a current Basic Life Support Certificate and this additional qualification will be included )
 Maximum 12
Availability: In house only –face to face

Duration: 5.5 Hours
Accreditation: 5 CPD
Availability: In house only – Face to Face

Duration : 13 Hours over 2 days Accreditation : 12 CPD

Venue: online or face to face 

This course is for anyone who might be involved in conducting investigations in healthcare. The focus of the course is the implementation of the new Patient Incident Response Framework (PSIRF) and has a very practical approach to learn the skills required to undertake a System Based Investigation

The course follows and endorses current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice approach(es) to systems based PSIIs and is based around case scenarios and on developing the practical skills required to undertake investigations whilst considering Human Factors and supporting families and staff as well as service users.

a One Day introduction to Coaching skills

This is a one day course for managers as an Introduction to Leading Sucessful Team

It can be made bespoke to your organisation 

This management development programme is designed for managers/potential managers and Team Leaders and is bespoke to your organisation.

The programme is 7 days in total however these can be adjusted to the requirements of the organisation 

Customer service and colleague interaction in a healthcare setting has a unique set of challenges specific to providing a first-rate healthcare service and ensuring customer/colleague satisfaction and wellbeing .
Amongst these challenges are such issues as, high volume of calls and emails, and management of people who may be stressed, distressed or in crisis

Furthermore, those staff who work on telephone answering services or through email have the additional challenge of not being able to communicate face to face.
This Excellence in Communication and Customer Service programme enables participants to have an understanding of what makes for a good customer-service/colleague experience, how to deliver excellent service over the telephone and by email, how to support callers who might be stressed or distressed and manage sensitive situations, as well as how to take care of themselves while caring for others