Learning Objectives
•List the most common causes of conflict
•Describe the different types of assault, why they occur and the most appropriate type of intervention
•Explain the different types of communication and the impact they can have in a conflict situation
•Recognise different types of behaviour patterns
•Explain the importance of keeping a safe distance in conflict situations
•Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
•Identify the range of support, both short and long term, available to those affected by a violent incident
•Explain the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this
•Identify and signpost support mechanisms within your organisation