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PSIRF Update for Learning Response Leads: Embedding the Systems Approach in Practice

Target Audience

Operational, clinical, and corporate managers who have previously completed the PSIRF Systems Approach (2-day) training and now require an update focused on application, assurance, and leadership.

Course Purpose

To refresh and update managers on PSIRF expectations, strengthen confidence in applying systems-based learning in live settings, and support effective leadership of PSIRF activity within teams and organisations.

Learning Outcomes

By the end of the course, participants will be able to:

  • Articulate current PSIRF expectations and national priorities relevant to managers
  • Apply a proportionate, systems-based approach to patient safety incidents and responses
  • Distinguish clearly between learning responses, performance management, and regulatory processes
  • Lead and support high-quality learning responses, including engagement with staff, patients, and families
  • Provide effective managerial oversight, assurance, and reporting under PSIRF
  • Identify practical next steps to strengthen PSIRF implementation within their area of responsibility

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PSIRF Update for Learning Response Leads: Embedding the Systems Approach in Practice

Accredited by:CPD

  • No dates

Course Outline

1. Welcome, Objectives and Context

  • Course aims and structure
  • Participant expectations and organisational context
  • Reflective discussion: What has changed in your PSIRF practice since completing the 2-day course?

2. PSIRF: What’s New and What’s Emerging

  • National updates and learning since PSIRF implementation
  • Common implementation challenges and risks identified nationally
  • Clarifying expectations of managers under PSIRF
  • Re-emphasising the shift from “process compliance” to meaningful learning

Key focus: What managers need to do differently now

3. Refresh: Applying the Systems Approach in Real Cases

  • Brief recap of systems thinking principles (non-technical refresh)
  • Selecting the right response: proportionate decision-making
  • Avoiding drift back to traditional investigation behaviours
  • Case discussion: Is this a learning response, and if so, what kind?

Activity: Group review of short incident scenarios with decision-making rationale

4. Leading High-Quality Learning Responses

  • Managerial role in commissioning, supporting and reviewing learning responses
  • Quality indicators for effective learning responses
  • Supporting staff psychologically and professionally
  • Ensuring learning is actionable and improvement-focused

Activity: Critiquing an example learning response from a managerial perspective

5. Oversight, Assurance and Governance

  • Managerial assurance under PSIRF
  • Oversight without re-investigation
  • Board and committee reporting: what “good” looks like
  • Using themes and insights to drive improvement

Activity: Mapping learning to governance and improvement structures

6. Embedding PSIRF in Day-to-Day Management Practice

  • PSIRF as part of routine leadership and decision-making
  • Linking PSIRF with quality improvement, workforce wellbeing, and culture
  • Managing performance issues appropriately alongside PSIRF

8. Personal and Team Action Planning Identifying immediate and medium-term actions

  • Barriers and enablers within participants’ areas
  • Commitment to next steps and follow-up