Mental Health Triage and Assessment: Skills and Knowledge Development

Target Audience:
Healthcare professionals, in mental health-related fields seeking to enhance their assessment skills.

Learning Objectives:
By the end of this course, participants will:
1. Develop basic assessment skills to establish rapport and conduct effective mental health triage.
2. Understand how to ask the right questions to gather comprehensive and relevant information for mental health
assessments.
3. Learn to conduct a complete and thorough mental health assessment, including recognising risk of trauma and
re-traumatisation.
4. Consider own bias, judgements and desensitisation and implications on practice.
5. Build and refine core skills such as empathy, observation, and communication.

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Mental Health Triage and Assessment: Skills and Knowledge Development


Accredited by:CPD


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Course Outline
Foundations of Mental Health Triage
 First time in custody/lengthy sentences: risks and normalisation.
 Understand importance of awareness of own attitudes and values.
 Recognise the importance of preparation and pause.
 Case examples: consider next steps and referral pathways.
Introduction to Mental Health Assessment
 Importance of mental health assessments in clinical practice.
 Overview of assessment tools and techniques.
 Ethical considerations, including confidentiality and consent.
 Safeguarding: when to refer child/adult at risk of harm.
 Validation: what and when to validate.

Building Assessment Skills
 Establishing rapport and creating a safe environment.
 Observation techniques: nonverbal cues and behavioural indicators.
 Socratic questioning and motivational interviewing: how and when to use.

Structuring an effective mental health interview
 Key domains to explore:
o Presenting issues.
o Psychiatric history.
o Medical history and substance use.
o Family and social history.
o Risk assessment (suicide, self-harm, harm to others).
o Based on organisational policy and reporting systems
 Cultural sensitivity in asking questions.
 Professional curiosity when dealing with mental health symptoms (hallucinations/delusions etc.)
Completing a Comprehensive Mental Health Assessment
 Organising information gathered during the assessment.
 Using diagnostic frameworks (e.g., DSM-5, ICD-11) for assessment.
 Writing a clear and concise mental health report.
 Gatekeeping responsibilities and managing expectations
Core Skills in Mental Health Assessment
 Empathy and active listening techniques.
 Managing challenging situations:
o Clients in crisis.
o Non-cooperative clients.
o Highly emotional or distressed individuals.
o High profile offenders/offences
 Self-awareness and maintaining professional boundaries.
 Reflective practice: improving skills through self-assessment.
 Importance of supervision and access to other forms of support.