- Building empathy to support service users through a foundation of understanding around mental health issues and causes of distress,
- Developing communication skills including active listening in order to support service users
- Increasing knowledge about organisations who can provide support, and when and where to signpost.
Course Content
Know what mental health and wellbeing is, why people develop mental health conditions and recognise a range of conditions.
- Stress
- Anxiety
- Depression
- Psychosis (linked to other types of conditions)
- Addiction (alcohol dependency, gambling etc.)
- Impact of trauma (linked to suicide, bereavement, Domestic Violence & Aggression).
Develop Resilience, the capacity to with stand stress & catastrophe, and the ability to recover from or adjust to change or misfortune.
Consider strategies for improving resilience and lowering stress.
Develop an understanding of active listening and sensitive enquiry techniques to establish what’s happening.
Knowledge of organisations who can support to signpost colleagues to, both internal (Employee Assistance Programmes etc.), and external, with consent.
Develop a toolkit of resources that could assist colleagues, depending on identified concerns (paper based, phone applications, web browser support systems).